PCM - Process Communication Model

The tool to make a daily difference.

Optimise your communication skills to reduce stress and conflict and build stronger more productive relationships in the workplace.

In a world overflowing with an abundance of communication tools and technologies, we often find ourselves asking a vital question: Are we communicating any better?

The exchange of information is faster than ever, but all the evidence suggests that the need for better interpersonal communication skills and constructive relationships is more critical than ever.

It is in this context that the Process Communication Model (PCM) emerges as a powerful tool that can truly make a difference in the corporate world.

According to the PCM model, each person represents a unique combination of 6 types of personality all of which have different strengths, are motivated by different things and communicate in different ways.

Where PCM stands out, is in its ability to accurately reveal the highly predictable behaviours each personality type shows under stress.

Furthermore it provides effective strategies to facilitate movement from the negative stress-induced behaviours, back to strengths-based behaviours.

How we say something is as important, if not more important than what we actually say. What one perceives as concise and to the point, another perceives as rude and offensive.

Leverage differences in communication style personality and culture to unite teams and work together in a more harmonious effective environment.

Embark on a transformative journey of self-discovery and personal growth with the individual profiling program.

Here’s what PCM entails:

  1. Online Questionnaire: This typically takes just 30-40 minutes of your time.

  2. Detailed Profile Analysis: Your personalized profile analysis will provide you with a wealth of information, including an exploration of your individual strengths, your distinct communication style, the optimal work environment that complements your personality, the behavior patterns that surface when you're under stress, and the crucial psychological needs that drive you.

  3. Comprehensive 20+ page Document: Take away a comprehensive, 20+ page document that serves as a valuable compass on your journey of self-improvement. This document offers a thorough review of your profile, accompanied by practical tips and techniques. Use this guide to navigate challenging situations and relationships with newfound wisdom.

  4. Individual Challenges: Learn to apply your insights directly to your real-life interactions, fostering more positive and productive relationships.

This program isn't just an opportunity to learn about yourself; it's a path to unleash your full potential, both personally and professionally.

Elevate your understanding of yourself, your interactions with others, and your impact on the world.

Here’s what introducing PCM can do for you, your team or organisation:

  • Help individuals learn their own personality structure and its ability to change.

  • Improve understanding of personal stress triggers and how to reduce them.

  • Gain a better understanding of the team by learning others’ individual personality structures.

  • Reduce conflict due to poor or miscommunication.

  • Recognise stress behaviours in within the team and introduce early intervention tools from PCM to manage stress and reduce conflict

  • Recognise, celebrate and leverage differences in the team or organisation and build genuine, effective relationships.

In short PCM helps reduce miscommunication leading to more efficient teams, less confusion, more clarity and more action

Catriona has led several team boosters and coached us earlier this year introducing the Process Communication Model in the company. The sessions have proved very successful and popular with the teams. Catriona’s experience of how emergency situations can affect teams’ reaction and performance is very valuable and well suited to the business world. She is easy to work with, very insightful and knowledgeable. She brings strong human value to the organisation.
— CEO, Airbus Financial Services